Frequently asked questions
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Build and certificates
What materials are used in the ATTO?
ATTO is built using aviation grade aluminum, high-tech plastics, nylon enforced ABS and PU filled non-pneumatic tires.
What safety tests has the ATTO passed?
ATTO Mobility Scooter is designed to comply with the following international safety requirements for medical electrical equipment:
- Safety: EN 12182 and ISO 7176-15 EMC: ISO 7176-21
- Risk Management: ISO 14971
- Regulatory Compliance: EEC: Annex V of 93/42/EEC
- The European Medical Devices Directive of 93/42/EEC classifies the ATTO Mobility Scooter as a Class I device.
What is the quality of the battery?
Design, integration practice, labor and QA: ATTO battery has been tested and certified according to international standards including ISO and IATA.
What safety and certification tests has the battery passed?
All the batteries are certified using two standards:
- Safety: IEC 62133
- Sea and Air Transport: UN 38.3
What type of motor does the ATTO have?
To allow smooth and continuous drive over many years and large distances and a smooth driving experience Moving Life developed a unique, fully customized, brushless, permanent magnet DC motor (BLDC), combining solid core and powerful gear along with robust braking mechanism.
What is the wattage of the battery?
ATTO’s standard battery that is currently shipped is 250 W/h. Moving Life will also offer a small 100 W/h and large 450 W/h. We don’t know yet when it will be available.
What type of battery technology does the ATTO use?
ATTO uses a powerful, yet compact and lightweight 48 Volts “non-spillable” lithium-Ion battery, and a UL and CE approved charger with self-shutdown functionality for safety and for extended battery and charger lifetime.
Buying and shipping
Is it safe to invest in a new product like ATTO?
Absolutely! Even though ATTO has only recently been released to the market, it has already been used extensively by users around the world for over a year and has already proven itself to be the most reliable machine of its kind. ATTO has been rigorously tested and meets the most up-to date certification tests in the world.
Do I need to assemble ATTO when it arrives?
ATTO comes fully assembled and ready to use from the box. Please watch the unboxing video: www.movinglife.com/videos
The box of my ATTO arrived damaged, did that harm my ATTO?
The box of the ATTO is very sturdy and protects the ATTO from most outside impacts. During transportation it is possible that the outside of the box will get some damage, but it is very unlikely that it has harmed the ATTO in any sense. If you still don’t trust it, please give us a call at +31854899400.
Will you ship ATTO immediately once I order it?
As a rule of thumb yes, but allow some days to process your order. If you need a demonstration, we have to make an appointment and it’s best to give us a call for that at +31854899400. If we can send it by courier, it always takes some time to get it from our wharehouse to your location.
Can I come and pick up my ATTO?
We will deliver and demonstrate or send ATTO for free. If you prefer to pick it up, give us a call at +31854899400 and we can discuss the options.
How much are the shipping costs for my ATTO?
We will deliver and demonstrate or send ATTO for free within the Netherlands.
Can you ship internationally?
Yes off course, that is no problem. Give us a call at +31854899400 to discuss the details.
Service and warranty
What is ATTO's service life?
ATTO’s expected service life is 10 years and it will extend much longer provided care and maintenance procedures are carefully followed.
Does ATTO need any maintenance?
Yes. To ensure long service life, ATTO should be lubricated every 6 months at least, following the simple instructions in your owner’s manual. The lubricant is in the box of the ATTO. This requires no special skills and can be done by everyone. All lubrication points are easily accessible. Please watch the instructional video to see how it is done: www.movinglife.com/videos
What can I do in case of a problem with my ATTO?
You can call us at +31854899400. In the rare situation that we are not available you can contact Moving Life 24/7. Find their contact information here.
We Connect and Moving Life guarantee first class service and minimum down time to your ATTO. We will work with you to solve the problem as soon as possible and with least possible interference. If we can’t fix it, Moving Life will send replacement parts and a certified Moving Life technician to your location.
We will cover the cost of all replacement parts, shipping and maintenance for parts under the warranty period.
What does the warranty policy cover?
Three Year Warranty – Structural frame components, including: mobility scooter chassis, steering mechanism, seat mechanism, rear wheels extensions, welds on entire products.
Two Year Warranty – All electronic parts, including controllers and battery chargers. Servicing to the controller or battery charger must be carried out by an authorized Moving Life dealer. Any attempt to open or dismantle these items renders the guarantee void on that item.
One Year Warranty – Drivetrain, including: motor, front wheel fork and brake, battery (Gradual deterioration in battery performance due to not following usage instructions specified in owner’s manual or worn out through heavy use is not covered).
Fit for who?
Who is the ATTO intended for?
ATTO is intended for people who suffer from an injury, physical disability, or medical condition which means they are unable to walk long distances.
What are the minimal requirements for using the ATTO?
Intended users should assess their eyesight, reaction time, balance and posture, ability to sit for long periods of time, concentration and ability to get on and off the mobility scooter. Intended users should also be able to judge distance, recognize obstacles and hazards, and be able to see pedestrians and other road users. In any case please check with a medical professional.
Do I need to practise, or do I need an instructor, before I can use the ATTO for the first time?
ATTO is very easy to operate; it requires no special skills and can be learned quickly.
To help you learn Moving Life has created a simple video you can watch under the videos section of their website. Please look for the instructional videos here: www.movinglife.com/videos
If you are using a mobility vehicle for the first time, or if it has been a while since you have driven one, we strongly advise you to practice in order ensure that you can steer and control the vehicle properly, especially on uneven surfaces, until you feel you can use it safely.
Are there any medications that exclude me from driving an ATTO?
If you regularly take medication that makes you drowsy, you should consider whether it would be safe to use a mobility scooter. If you are in any doubt, consult your doctor. You should not use a mobility scooter if you have been drinking alcohol.
Day to day use
Can I use ATTO in the rain?
Yes, only if you have to in order to go out of the rain. To ensure a lifetime of high performance, as well as for your own safety, we recommend using only under dry weather conditions.
Can I use ATTO indoors and outdoors?
ATTO is designed for use both indoors and outdoors on various surfaces, such as sidewalks, pavements, footpaths, bridleways, pedestrian areas, and on roads during street crossings.
Can I use ATTO on public transport?
Absolutely. ATTO was designed with public transport in mind and can be taken on trains, buses, taxis, boats, tuk-tuks, etc.
Is it safe to take an ATTO with me in the plane?
Yes. Most airlines will allow you to board the ATTO into the cabin, where it can be stored in the overhead compartments. Otherwise it can be stored in the baggage hold.
There is a restriction on the wattage of the lithium batteries on the plane. What is the wattage of your battery?
According to IATA a mobility scooter Li-Ion battery is limited to 350 W/h. Most airlines staff are not aware of this figure and will sometimes require a maximum of 150 W/h (the IATA’s limit for laptop batteries), at which point you may present them with the battery certification documents you received with ATTO.
ATTO’s standard battery that is currently shipped is 250 W/h.
Moving Life will also offer a small 100 W/h and large 450 W/h. We don’t know yet when it will be available.
Should I charge the battery before it is completely flat?
Yes, it will ensure long service life.
What about battery memory effect?
Memory effect occur only in older battery technology. ATTO uses advanced Lithium-Ion battery which guarantees the battery will always utilize all of its storage capacity.
Can the battery be charged separately from the scooter?
Yes. You can charge ATTO on-board and off-board, meaning that you can (but do not have to), take the battery off the scooter in order to charge it.
Removing and reinstalling the battery is easy. Please watch the instructional video to see how it is done: www.movinglife.com/videos
Still need help? Send us a note!
For any other questions, please write to us at email@example.com or call 403-4671234